The question I keep getting is about my opposition to buying furniture online, so I think it is time for me to clarify my feelings on this. Understand that I am in no way knocking or endorsing any online furniture stores, I am sure many are great businesses. My issue is this, though: furniture is a “feel” purchase for most people. They want to feel the furniture under them, put their hand on the top of the dresser, touch the leather against their arms on the recliner, and feel the mattress under their backs. When you shop and buy online, that is just not possible. I do, though, believe that there is value in online furniture sales.
For one, I think there is nothing wrong with looking at, trying out, and feeling furniture at a local store and then making the purchase online if it saves you money. Buying furniture online can certainly get you savings depending on where in the world you live and what you are buying. If that is the case, then by all means make your purchase, but do not shop, decide, and buy online or I think you are putting yourself in position to be disappointed.
Secondly, online furniture stores can help you get an idea about price points, styles, and specs when you walk into your local retailer. Once there, you can use the knowledge you gain online to get pointed toward the styles, prices, and even brands you think you may like. Check out manufacturer websites along with online retailers to find out information about various pieces, the manufacturer of those pieces, and specs that will help you decide what will and will not fit in your room.
Finally, if you do opt to use an online furniture store, make sure you have all the information. Part of my bias against online furniture shopping comes from bad experiences relayed to me by customers. Understand how the return policies and warranties work with your online retailer before you do anything. There are times that a return to an online store is very costly compared to that of a local retailer. The more you know, the better your experience may be.
Though I do have some reservations about shopping and buying furniture online, there is value to online retailers. Use them to make a final purchase if it saves you money; after all, saving money is a big part of the retail furniture battle. Additionally, use them to gain information you can use in a local store. Finally, whatever you decide, make sure you have all the information you need to make your experience a good one. In the end, I just want you to get the furniture you want, at a good price, and with the support and customer service you deserve as a consumer.
I hope this helps,
The Furniture Guy
